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General Quality Management Systems - Virtual

Build a strong understanding of quality management systems (QMS) in this comprehensive 3-day virtual course, covering the fundamental principles and practical tools needed to support an effective QMS – whatever the industry or quality standard.

Pre-Requisites

Recommended Experience

3 days

Duration

Virtual

Delivery Mode

$2525.00 (incl. GST)

Cost

Overview

The General Quality Management Systems Program provides a comprehensive introduction to the key principles and practices that underpin an effective quality management system.

This course brings together 10 key areas of quality management in an intensive and interactive learning experience. Participants explore how the different elements of a QMS work together and develop practical knowledge and tools they can apply within their own organisation.

The program covers:

  1. Risk Management
  2. Quality System Documentation (QSD)
  3. Organisational Structure & Training
  4. Data Integrity
  5. Audits, Auditors & Auditing
  6. Nonconformities, CAPAs & Improvement
  7. Facilities & Equipment
  8. Computerised Systems & IT Infrastructure
  9. Archiving, Business Continuity & Disaster Recovery
  10. Additional QMS Considerations

Throughout the course, participants apply their learning through practical activities, group discussions and real-world examples, helping them understand not only what makes an effective quality management system, but how to apply these principles in practice.

An online pre-program questionnaire is provided to enrolled participants to help identify existing knowledge and learning needs.

The General Quality Management Systems Program provides a comprehensive introduction to the key principles and practices that underpin an effective quality management system.

This course brings together 10 key areas of quality management in an intensive and interactive learning experience. Participants explore how the different elements of a QMS work together and develop practical knowledge and tools they can apply within their own organisation.

The program covers:

  1. Risk Management
  2. Quality System Documentation (QSD)
  3. Organisational Structure & Training
  4. Data Integrity
  5. Audits, Auditors & Auditing
  6. Nonconformities, CAPAs & Improvement
  7. Facilities & Equipment
  8. Computerised Systems & IT Infrastructure
  9. Archiving, Business Continuity & Disaster Recovery
  10. Additional QMS Considerations

Throughout the course, participants apply their learning through practical activities, group discussions and real-world examples, helping them understand not only what makes an effective quality management system, but how to apply these principles in practice.

An online pre-program questionnaire is provided to enrolled participants to help identify existing knowledge and learning needs.

Outcomes

RISK MANAGEMENT: Ensuring processes minimise risk & focus resources where they needed most.
QUALITY SYSTEM DOCUMENTATION: Standardising processes & procedures for optimal results.
ORGANISATIONAL STRUCTURE &TRAINING: Increasing productivity and reducing adverse events through effective organisational structures and training.
DATA INTEGRITY: Creating confidence that today’s data will satisfy tomorrow’s review.
AUDITS, AUDITORS & AUDITING: Monitoring performance to ensure conformance & drive continuous improvement.
NONCONFORMITIES, CAPAs & IMPROVEMENT: Identifying and addressing problems effectively to prevent recurrence & support improvement.
FACILITIES & EQUIPMENT: Understanding how appropriate facilities and equipment support organisational success.
COMPUTERISED SYSTEMS & IT INFRASTRUCTURE: Using technology and appropriate controls to support an effective quality management system.
ARCHIVING, BUSINESS CONTINUITY & DISASTER RECOVERY: Minimising the impact of adverse events & protecting important organisational information.
ADDITIONAL QMS CONSIDERATIONS: Understanding the contemporary QMS context and other factors that contribute to an effective management system.

RISK MANAGEMENT: Ensuring processes minimise risk & focus resources where they needed most.
QUALITY SYSTEM DOCUMENTATION: Standardising processes & procedures for optimal results.
ORGANISATIONAL STRUCTURE &TRAINING: Increasing productivity and reducing adverse events through effective organisational structures and training.
DATA INTEGRITY: Creating confidence that today’s data will satisfy tomorrow’s review.
AUDITS, AUDITORS & AUDITING: Monitoring performance to ensure conformance & drive continuous improvement.
NONCONFORMITIES, CAPAs & IMPROVEMENT: Identifying and addressing problems effectively to prevent recurrence & support improvement.
FACILITIES & EQUIPMENT: Understanding how appropriate facilities and equipment support organisational success.
COMPUTERISED SYSTEMS & IT INFRASTRUCTURE: Using technology and appropriate controls to support an effective quality management system.
ARCHIVING, BUSINESS CONTINUITY & DISASTER RECOVERY: Minimising the impact of adverse events & protecting important organisational information.
ADDITIONAL QMS CONSIDERATIONS: Understanding the contemporary QMS context and other factors that contribute to an effective management system.

Audience

Learner Image

This program is ideal for anyone wanting to develop or strengthen their understanding of quality management systems and is particularly valuable for the following people and organisations across all industries:

  • New employees – who need to understand fundamental quality management system concepts to be set up for success in their new role.
  • Existing staff – who need to stay up to date with current quality expectations to operate effectively within the existing quality management system.
  • New graduates – who would like a competitive advantage at the commencement of their careers, and to translate quality theory from university into quality management practice in the laboratory context.
  • Quality leaders – who are responsible for safeguarding, managing and improving quality in the organisation, and who need to lead others to participate fully in a quality culture.
  • Potential accredited facilities – organisations considering implementing a quality management system to become accredited.
  • Quality-focused facilities – organisations wanting to improve their quality, without becoming accredited.

 

Learner Image

This program is ideal for anyone wanting to develop or strengthen their understanding of quality management systems and is particularly valuable for the following people and organisations across all industries:

  • New employees – who need to understand fundamental quality management system concepts to be set up for success in their new role.
  • Existing staff – who need to stay up to date with current quality expectations to operate effectively within the existing quality management system.
  • New graduates – who would like a competitive advantage at the commencement of their careers, and to translate quality theory from university into quality management practice in the laboratory context.
  • Quality leaders – who are responsible for safeguarding, managing and improving quality in the organisation, and who need to lead others to participate fully in a quality culture.
  • Potential accredited facilities – organisations considering implementing a quality management system to become accredited.
  • Quality-focused facilities – organisations wanting to improve their quality, without becoming accredited.

 

Delivery

Course content is delivered using engaging learning activities that may include:

  • individual and group work
  • case study scenarios that apply the learning to real-life practice
  • opportunities to evaluate understanding as the course progresses.

Course content is delivered using engaging learning activities that may include:

  • individual and group work
  • case study scenarios that apply the learning to real-life practice
  • opportunities to evaluate understanding as the course progresses.

Learning through individual and group activities and discussions

Activities and scenarios that apply to real life practice

Opportunities to evaluate understanding as the course progresses

Training is delivered from 9:00 am – 5.00 pm.

Locations.

Dates & Booking

General Quality Management Systems - Virtual

Course Date
10 Nov 2026 – 12 Nov 2026
Location
Virtual Course

"The training promotes a culture of continuous improvement by equipping participants with the skills to identify areas for enhancement within their organisations, fostering an environment of ongoing development and adaptation to changing standards. By understanding and implementing quality management systems, participants can help their organisations achieve better regulatory compliance and enhance customer satisfaction through consistent delivery of high-quality products or services."



Steve Smith, Forensic Science Queensland

"For someone starting out or someone with many years of experience, this course will help all to get started or brush up on knowledge on QGMS."

Suzi Gardner, TCS NDT   

"The program was well structured and organised, the information and ideas presented were easy to understand, and the facilitator was adaptable and very knowledgeable."

Daniel Thompson, Vendart Diagnostics